Summary of Air Passenger Rights

Denied boarding? - Cancellation? - Long delay? - Lost baggage?

Your rights when travelling by air include:
1.   the right to information
2.  the right to reimbursement or re-routing if your flight gets cancelled or you are denied boarding; the right to  
     reimbursement if your flight is delayed by five hours or more
3. the right to assistance and, under certain circumstances, the right to compensation in the event of long delay
    cancellation or denied boarding
4.  the right to complain and have access to means of redress
5.  the right to travel in the same conditions as other citizens if you have a disability or a reduced mobility.
European legislation also stipulates who is responsible in the case of a long delay, death, injury or mishandled baggage to ensure you will always get what you are entitled to.

More information :   Email:   ec.europa.eu/passenger-rights
Or via Europe Direct:   Tel:  00 800 6 7 8 9 10 11*

* Certain mobile telephone operators do not allow access to 00 800 numbers or these calls may be billed